Frequently Asked Questions

Everything you need to know about our farm-to-table products.

How do you ensure the freshness of your food products?

We source our products directly from local farmers and use temperature-controlled packaging for all perishable items to ensure they arrive at your doorstep in peak condition.

Are all Naturally Native products organic?

While we prioritize organic farming practices, we categorize our products into 'Certified Organic' and 'All-Natural'. Please check the specific product description for detailed certification labels.

What is your shipping policy for perishable goods?

We offer expedited shipping on all perishable items. Orders placed after Wednesday are typically held until the following Monday to prevent transit delays over the weekend.

Can I track my order once it has been placed?

Yes, as soon as your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.

What should I do if my order arrives damaged?

If your items arrive damaged or spoiled, please take a photo and contact our support team within 24 hours of delivery. We will issue a full refund or send a replacement immediately.

Do you offer subscription options for recurring orders?

Yes, our 'Native Harvest' subscription allows you to schedule regular deliveries of your favorite staples at a 10% discount. You can pause or cancel at any time.